Sports / Casino
b5h11 is clear about what data we collect from your account, how we use it, and what choices you have — whether you access us via mobile browser, Rocket transfer or Upay deposit. Your access to this platform and the rights described here depend on your local law and eligible regions.
When you create an account on b5h11, we collect the information you provide directly: your name, contact details and the payment method you choose to fund your wallet — including Rocket, Upay or any other supported local rail. We also collect session data automatically: device type, browser, pages visited and the timing of your activity on the platform. This is standard practice for any account-based service and helps us keep your session secure and your account accessible across your devices. We do not sell your personal information to third parties. We share data only where it is necessary to process a transaction — for example, when your Rocket or Upay payment is confirmed through the relevant payment gateway — or where we are required to do so under applicable law in your region. Our data handling practices apply to all account activity across desktop and mobile browsers. Bangladesh visitors should be aware that access and the exact rights available to them depend on local law and the eligible regions covered by this policy. We keep your records for as long as your account is active and for the period required by applicable regulations thereafter.
This policy covers the data b5h11 handles directly through your account, your payment activity and your use of the site. Some areas — like third-party payment gateways or linked services outside our platform — operate under their own separate policies. The scope below breaks down what sits inside and outside this policy so you know exactly what we are responsible for.
All data tied to your b5h11 login, session history and account wallet — including records of Rocket and Upay deposits — falls inside this policy. We control how that data is stored and who can access it.
When you complete a payment via Rocket, Upay or another supported method, that transaction passes through a third-party payment gateway. Their handling of payment credentials is governed by their own policy, not ours.
Your activity inside the b5h11 lobby — including which game areas you visit or how long you stay in a session — is logged by us as first-party data. This sits inside this policy's scope and is used only for account and security purposes.
Links to external providers, studio pages or partner services that appear on our platform lead outside our control. We are not responsible for how those third parties handle your data once you leave b5h11.
You have practical choices available to you regarding the personal data b5h11 holds on your account. These rights are available to the extent permitted by the laws applicable in your region — eligibility depends on your local law and the jurisdiction covered by your account registration. First, you can review the data tied to your account by opening the account settings section when signed in. Your wallet history, payment method records and session log are accessible there. If any detail is incorrect — a name spelling, a contact address — you can correct it directly in the account fields or raise a correction request with our support team via live chat. If you have a broader question about how your data is used, you can contact us through the published support routes listed on this page. We will respond to data queries through the same channel you use to reach us. To request removal of your account data, you should contact support directly; we will confirm the steps and any retention obligations that apply before processing.
Sign in to your account and open the settings or wallet section to see the data we hold — including transaction history and contact details stored against your profile.
Edit your contact or profile details directly in the account fields. For changes that require verification, contact live-chat support and follow the steps shown in your account.
Use live chat or the published support email to send us a specific question about how your data is used. We respond through the same channel and do not redirect privacy queries.
Contact support to ask about data deletion. We will confirm what can be removed, what must be retained under applicable regulations, and the steps to complete your request.
If you have a question about this policy, want to correct your account data, or need to make a formal request, use the contact routes below. These are the channels published on the site — we do not list contact paths we cannot service. Access and response depend on the support hours shown in your account area.
The live-chat button stays visible across all lobby areas and account pages. Tap it to reach a support agent and describe your privacy query or data request directly.
For written privacy requests — including data correction or removal — use the support email address published in the account help section. Include your account reference in the message.
Open the account settings page when signed in. The help section there lists the current published contact routes and links to the relevant policy documents for your region.
We apply account-level security measures across all b5h11 sessions — whether you sign in from a mobile browser after a Rocket deposit or switch to desktop later in the same day. Cookies are used to keep your session active and to remember your account preferences; you can manage cookie settings through your browser. We retain your account and transaction data for as long as your account remains active and for the period required by applicable regulations. If you close your account, we follow the retention rules in force in your eligible region.
We use session and preference cookies. You can review and adjust these through your browser settings at any time. Disabling certain cookies may affect how your account session behaves across devices.
Your account is protected by login credentials you set. We do not share your password or payment method details. Rocket and Upay transaction records are stored securely and visible only to your account.
We keep your account records for the duration of your active account and the period required by applicable law in your region. The exact retention period depends on local regulations and is not a fixed universal term.
When this policy changes, we publish the updated version on this page. Continued use of your account after an update means you have seen the revised terms. Contact support if you have questions about a change.
These are the questions we hear most often about how b5h11 handles account data, cookies and privacy requests. If your question is not answered here, open live chat from any page on the site.
We collect the name, contact details and payment method information you provide during registration. We also log device and session data automatically. This applies whether you fund your account via Rocket, Upay or another supported method. The data is used to manage your account and keep your session secure.
We share data only where necessary to process your payment — for example, passing a Rocket or Upay transaction to the relevant payment gateway — or where local law requires it. We do not sell your personal information. Third-party payment processors operate under their own separate policies.
Sign in to your account and open the settings or wallet section. Your transaction history, payment method records and contact details are visible there. If you need a fuller account data summary, contact support via live chat with your account reference.
Yes. Contact support through live chat or the published support email and ask to close your account and request data removal. We will confirm what can be deleted immediately and what must be retained under applicable regulations in your eligible region before processing the request.
We use cookies to keep your session active and remember account preferences across visits. You can manage or disable cookies through your browser settings. Turning off certain cookies may affect how your session behaves — for example, it may require you to sign in again each time.
This policy applies to all account activity on the b5h11 platform. However, the specific rights available to you — including data access and removal rights — depend on the laws applicable in your region. Access to the platform itself is subject to your local law and the eligible regions covered by the service.